IT Technical Support Specialist
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Full Time
- Tecnologia Technology / (Técnico de Apoyo) (Support Technician)
- HR
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Guaynabo
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• Provide Tier 1 and Tier 2 technical support to end-users via phone, email, remote tools, and in-person visits
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, network connectivity, and standard business applications
• Manage and escalate support tickets using a ticketing system according to defined SLAs
• Perform onboarding/offboarding tasks including account provisioning, workstation setup, and decommissioning
• Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Intune, etc.)
• Maintain documentation of IT processes, solutions, asset inventories, and support activities
• Follow and enforce IT security best practices, including compliance with internal policies and regulatory frameworks
• Support installation and maintenance of hardware and software across client sites
Requisitos:
Requirements:
• 1–3 years of experience in IT support, helpdesk, or similar technical support roles • Proficiency in troubleshooting Windows and macOS environments • Experience with Microsoft 365 administration and related services • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) • Knowledge of IT security best practices (password policies, MFA, endpoint protection) • Familiarity with remote monitoring and management (RMM) tools • Excellent written and verbal communication skills in English and Spanish • Strong attention to detail, organizational skills, and a customer-centric attitude • Ability to work independently and as part of a team • Valid driver’s license and reliable transportation for client visits
Con Alguna Experiencia Requires Intermediate Experience
Beneficios:
Benefits Package:
* Competitive salary and fringe benefits
Requisitos:
Requirements:
• 1–3 years of experience in IT support, helpdesk, or similar technical support roles • Proficiency in troubleshooting Windows and macOS environments • Experience with Microsoft 365 administration and related services • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) • Knowledge of IT security best practices (password policies, MFA, endpoint protection) • Familiarity with remote monitoring and management (RMM) tools • Excellent written and verbal communication skills in English and Spanish • Strong attention to detail, organizational skills, and a customer-centric attitude • Ability to work independently and as part of a team • Valid driver’s license and reliable transportation for client visits
Con Alguna Experiencia Requires Intermediate Experience
Beneficios:
Benefits Package:
* Competitive salary and fringe benefits
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