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DescripciónDescription
The Bilingual Guest Service Representative is responsible for providing excellent customer service to guests while communicating effectively in both English and Spanish. This role assists guests with inquiries, reservations, check-ins, problem resolution, and ensures a positive experience during their visit.
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Requisitos Requirements
Greet and assist guests in a friendly and professional manner.
Provide information about services, amenities, and policies in English and Spanish.
Answer phone calls, emails, and in-person inquiries from guests.
Handle guest check-ins, check-outs, and reservations when applicable.
Resolve guest concerns or complaints quickly and professionally.
Maintain accurate records of guest interactions and transactions.
Collaborate with team members to ensure smooth daily operations.
Follow company policies and procedures to maintain service standards.
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