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Front Desk Agent
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Perform all check-in and check-out tasks
Manage online and phone reservations
Requisitos: Requirements: Proven experience in hospitality management or hotel front desk operations, preferably in resort environments Strong customer service skills with the ability to handle diverse guest needs professionally Multilingual or bilingual skills are highly desirable to serve a diverse clientele effectively Knowledge of hotel management systems and multi-line phone systems is preferred Excellent communication skills, including phone etiquette and interpersonal abilities Ability to work flexible hours, including nights, weekends, or holidays as needed in a hospitality setting Previous experience with night audit procedures is a plus but not required A friendly demeanor with a passion for providing outstanding guest services and building guest relations Con Alguna Experiencia Requires Intermediate Experience Beneficios: Benefits Package: 401(k) Dental insurance Employee assistance program Employee discount Free parking Health insurance Life insurance Vision insurance
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